When You’re Eligible for a Refund
Evevps services are delivered automatically, typically within minutes of payment confirmation.- Non-Delivery: If your service is not provisioned within [DELIVERY_TIMEFRAME] of a confirmed payment, you are eligible for a full refund to your original payment method. Open a support ticket and we will process it.
- Confirmed Fraudulent Charge: If your payment method was used without your authorization, contact support immediately; see Payment Terms for the fraud-reporting process.
When a Refund Is Not Available
- After [DELIVERY_TIMEFRAME] of service usage. Once your server has been active for more than [DELIVERY_TIMEFRAME], the purchase is final.
- Dissatisfaction-based cancellations. Not liking the OS, performance, or your own workload’s fit for the server is not a delivery failure.
- Self-initiated cancellation. If you cancel via “Request Cancellation” in the client portal, you keep access for tenure already paid but forfeit the remaining term; see Termination of Service.
- AUP-triggered termination. Services terminated for an Acceptable Use Policy violation are not refunded.
- Downgrades. Plan downgrades take effect at the next billing cycle and are not eligible for a partial refund of the current cycle.
How Refunds Are Paid
- Qualifying refunds (non-delivery within [DELIVERY_TIMEFRAME], confirmed fraud) are paid to your original payment method.
- Discretionary or goodwill credit (for example, compensation offered for downtime) is issued as Evevps site wallet balance, not a cash refund. Wallet balance can be used toward future services but cannot be withdrawn or transferred to any payment method; see Payment Terms for the full wallet policy and the reason for it.
- Cryptocurrency overpayments are credited to your site wallet automatically; see Cryptocurrency Payments for details.