> ## Documentation Index
> Fetch the complete documentation index at: https://docs.evevps.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Evevps Account Suspension and Service Termination Policy
> Evevps policies on account suspension, service termination, AUP violations, refund forfeiture, and how server data is destroyed after a closed account.
This is a template that must be reviewed by legal counsel before publishing.
Evevps enforces strict protocols for the lifecycle of our services. It is crucial to understand the difference between a suspension and a termination, as well as the permanent consequences of the latter.
## Right to Suspend or Terminate
Evevps reserves the right to suspend or terminate your service, with or without prior notice, for any breach of our Terms of Service. Common reasons include:
1. **Non-Payment:** Failure to pay an invoice by its due date.
2. **AUP Violations:** Engaging in strictly prohibited activities such as outbound DDoS attacks, spamming, or hosting malware.
3. **Chargebacks & Disputes:** Initiating a payment dispute or chargeback with your bank or card issuer.
4. **Ban Evasion & Multiple Accounts:** Creating multiple accounts to bypass resource limits, evade a previous ban, or exploit promotions. If we detect that a permanently banned user has created a new account, the new account will be terminated instantly without refund, and all associated wallet funds will be forfeited.
**Chargeback Policy & Service Suspension:** If we receive a chargeback or payment dispute for any service, the **specific service(s) tied to that payment will be suspended** while the dispute is under review.
* **Resolution:** We submit evidence of service delivery to our payment processor within the standard dispute-response window. If the dispute is resolved in Evevps' favor, the service is reinstated automatically. If the chargeback is later confirmed to be fraudulent or abusive (e.g., filed against a legitimate, undisputed charge), a **\[LATE\_FEE\_AMOUNT] USD handling fee** may apply to recover processing costs.
*Chargebacks confirmed as fraudulent or abusive may result in permanent termination of the service and a permanent ban from the Evevps network.*
## The Billing Lifecycle
If you fail to pay your invoice by the due date, your service enters a strict automated lifecycle:
**Timezone Rule:** The billing cycle day officially changes at **18:30 UTC**. However, all automated lifecycle actions (such as suspensions and terminations) are executed strictly at **21:30 UTC**. Once the automated sequence begins, it cannot be interrupted.
* **Day +1 (Overdue):** A 10% late fee is applied to the invoice. The service remains online.
* **Day +2 (Suspension):** The service is automatically **suspended**. Your server is powered off, and you cannot access it, but the data remains intact on our storage drives.
* **Day +5 (Termination):** The service is automatically **terminated**.
**Need More Time? (Payment Extension Policy)** We understand that bank delays or emergencies happen. If your service is suspended but not yet terminated (between Day +2 and Day +5), you may open a support ticket to request a **one-time 7-day payment extension** (or a custom extension window).
* **Important:** Extension requests must be submitted *before* the Day +5 termination sequence begins. Requests are reviewed and fulfilled during normal working hours at Evevps' sole discretion. Once the Day +5 automated termination is triggered, it cannot be interrupted.
## Data Destruction Protocol
**Termination means total destruction.** Once a service is terminated, it cannot be undone.
Upon terminationwhether initiated by you, triggered automatically on Day 5 of non-payment, or enforced due to an AUP violationthe following actions occur instantly:
1. Your Virtual Machine (VM) is permanently deleted from the hypervisor.
2. All data on the server's storage drives is securely and unrecoverably wiped.
3. Your dedicated IP address is released back into the public pool.
**We do not retain backups of terminated servers.** It is your sole responsibility to maintain off-site backups prior to cancellation or termination. By failing to pay your invoice by Day +5, you explicitly waive any right to claim damages, loss of profits, or liability against Evevps for the automated destruction of your data.
## User-Initiated Cancellation
You may cancel your service at any time if you no longer wish to be billed.
To properly cancel, you must log into your client portal, navigate to the specific service, and click the **"Request Cancellation"** button. This ensures that auto-renewals (if paying via \[PAYMENT\_PROVIDER]) are stopped.
**Important Cancellation Rules:**
* **Strictly No Refunds:** If you cancel via the "Request Cancellation" button, **no refund can be provided**, except where expressly granted under Section 3 of the Introduction (material ToS changes with 30-day notice period).
* **No Tenure Retrieval:** As you have cancelled the service yourself, you forfeit the remaining tenure of that service. You will not get your service tenure back.
* **Alternative (Do Not Cancel):** If you simply do not wish to renew but want to keep using the service for the time you paid for, **do not cancel**. Let the service run until its due date, and it will auto-terminate upon non-renewal.
## Reinstatement and Refunds
See our [Refund & Cancellation Policy](/terms/refund-policy) for a full summary of refund eligibility.
* **Reinstatement:** Reinstatement of a suspended service requires full payment of the outstanding invoice, including any accumulated late fees. Once a service hits the *Termination* phase (Day +5), reinstatement is technically impossible as the data has already been destroyed.
* **Refunds:** Payments are strictly non-refundable upon termination. We do not provide prorated refunds for user-initiated cancellations or if you simply lack the technical knowledge to manage an unmanaged server.
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