> ## Documentation Index > Fetch the complete documentation index at: https://docs.evevps.com/llms.txt > Use this file to discover all available pages before exploring further. # Evevps Refund & Cancellation Policy > Timelines and eligibility rules for Evevps refunds and cancellations, including how to request a refund for a Windows RDP or Linux VPS service. This document is a template and must be reviewed by legal counsel before publishing. Do not rely on it as final legal terms without professional review. This page summarizes Evevps's refund and cancellation rules in one place. It does not replace the [Payment Terms](/terms/payment-terms) or [Termination of Service](/terms/termination-of-service) policies; where there is any conflict, those documents control. ## When You're Eligible for a Refund Evevps services are delivered automatically, typically within minutes of payment confirmation. * **Non-Delivery:** If your service is **not provisioned within \[DELIVERY\_TIMEFRAME]** of a confirmed payment, you are eligible for a full refund to your original payment method. Open a [support ticket](/account/support) and we will process it. * **Confirmed Fraudulent Charge:** If your payment method was used without your authorization, contact support immediately; see [Payment Terms](/terms/payment-terms) for the fraud-reporting process. ## When a Refund Is Not Available * **After \[DELIVERY\_TIMEFRAME] of service usage.** Once your server has been active for more than \[DELIVERY\_TIMEFRAME], the purchase is final. * **Dissatisfaction-based cancellations.** Not liking the OS, performance, or your own workload's fit for the server is not a delivery failure. * **Self-initiated cancellation.** If you cancel via "Request Cancellation" in the client portal, you keep access for tenure already paid but forfeit the remaining term; see [Termination of Service](/terms/termination-of-service). * **AUP-triggered termination.** Services terminated for an Acceptable Use Policy violation are not refunded. * **Downgrades.** Plan downgrades take effect at the next billing cycle and are not eligible for a partial refund of the current cycle. ## How Refunds Are Paid * **Qualifying refunds** (non-delivery within \[DELIVERY\_TIMEFRAME], confirmed fraud) are paid to your **original payment method**. * **Discretionary or goodwill credit** (for example, compensation offered for downtime) is issued as **Evevps site wallet balance**, not a cash refund. Wallet balance can be used toward future services but cannot be withdrawn or transferred to any payment method; see [Payment Terms](/terms/payment-terms) for the full wallet policy and the reason for it. * **Cryptocurrency overpayments** are credited to your site wallet automatically; see [Cryptocurrency Payments](/account/payments) for details. ## Chargebacks Filing a chargeback instead of contacting support suspends the specific service tied to that payment while the dispute is reviewed. See [Payment Terms](/terms/payment-terms) for the full chargeback process. ## How to Request a Refund Open a [support ticket](/account/support) with your Order ID and the reason for the request. Refund requests are typically reviewed within \[REFUND\_REVIEW\_TIMEFRAME]. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.